Frequently Asked Questions

Below are some common questions that our customers ask, if you have any questions,
please just send it to

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Yes! You can choose an available delivery date that suits you. Delivery time slots will be shared on the day. We'll also contact you via email & WhatsApp. This way you are always informed of the progress of your delivery.

We don’t know about you but since covid most people are in survival mode. Add the rise in cost of living to that, we want to. give you anymore to worry about. We work hard to offer the best packages at the best prices with as much as we can. This is about easing your transition and making sure all students that want the essentials get the essentials. We give way more in our packages.

We deliver to the UK (England, Scotland, Wales and Northern Ireland)

If you do not know your uni address or if your address changes?That’s fine! Put your home address during checkout and email us after you place your order at with your order number and name. We will log it and check in with you before your delivery date to confirm your delivery address. We'll try and make it work, but please remember. in some circumstances, this may difficult if left to the very last minute and we will be unable to make any guarantees. In general we check with customers the delivery address. Universities typically tell you your accommodation address two weeks before you start so we are equipped to adapt to changes/ wait for your university address.

You can purchase the item at an additional cost. If it's an item that is not being sold by us, You can email us at and detail of what it is you want and we can look into it for you.

Yes, we use a secure payment platform so you can shop with confidence. You can also see details of our SSL certificate on our website

We have refund policy here:

We welcome all feedback. This is about you and helping future students so you can always free to contact us with your feedback. If you would like to feature on our website for images or social media please tag us on instagram or facebook @GoingUni or contact us and we can discuss further.

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